Overview
At Lovegiftgifts, we are committed to delivering high-quality website development services that meet your expectations. This Return Policy outlines our policies regarding refunds, cancellations, and service satisfaction for our website development services.
Service Satisfaction Guarantee
We stand behind the quality of our work and strive to ensure your complete satisfaction with our website development services. Our commitment includes:
- Professional execution of all agreed-upon services
- Regular communication throughout the project
- Timely delivery according to agreed timelines
- Included revision rounds to refine the final product
- Post-launch support as specified in your service agreement
Refund Policy
Due to the custom nature of website development services, refunds are handled on a case-by-case basis:
Eligible for Refund
- Before Work Begins: Full refund available if project cancellation occurs before any work has started
- Service Not Delivered: Full refund if we fail to deliver services as specified in the agreement
- Major Quality Issues: Partial or full refund if deliverables significantly deviate from agreed specifications and cannot be corrected
Not Eligible for Refund
- Services already completed and delivered according to specifications
- Changes in client requirements or preferences after approval
- Delays caused by client failure to provide necessary materials or feedback
- Third-party services or licenses purchased on your behalf
- Domain registration, hosting, or other external service fees
Cancellation Policy
Projects may be cancelled under the following terms:
Client-Initiated Cancellation
- Before Project Start: Full refund minus any administrative fees
- During Project: Payment required for work completed up to cancellation point
- After Completion: No refund available once final deliverables are provided
Provider-Initiated Cancellation
We reserve the right to cancel projects if:
- Client fails to provide necessary materials or cooperation
- Payment terms are not met according to agreement
- Client requests work that violates laws or our policies
- Unforeseen circumstances make project completion impossible
In such cases, you will be charged only for work completed prior to cancellation.
Requesting a Refund
To request a refund:
- Contact us within 30 days of project completion or issue occurrence
- Provide detailed explanation of the reason for refund request
- Include relevant documentation or evidence supporting your claim
- Allow us reasonable time to investigate and respond
- Work with us to resolve any issues before proceeding with refund request
Refund requests should be sent to info@lovegiftgifts.cv or by calling +19292793643.
Refund Processing
If a refund is approved:
- Refunds will be processed within 14 business days of approval
- Refunds will be issued to the original payment method
- You may be required to sign a release agreement
- All project files and deliverables must be returned or deleted
- Any usage rights to delivered work are revoked upon refund
Dispute Resolution
If you are unsatisfied with our services, we encourage you to:
- Contact us immediately to discuss your concerns
- Provide specific details about the issues you are experiencing
- Allow us the opportunity to address and resolve the problem
- Work collaboratively to find a mutually acceptable solution
Most issues can be resolved through open communication and reasonable cooperation from both parties.
Revision and Correction Policy
Before considering a refund, we offer:
- Included revision rounds as specified in your service agreement
- Corrections for any technical errors or bugs
- Adjustments to ensure deliverables meet original specifications
- Alternative solutions to address your concerns
We encourage clients to communicate concerns during the project so issues can be addressed promptly.
Non-Refundable Items
The following are non-refundable under all circumstances:
- Domain name registration fees
- Web hosting setup and fees
- Third-party software licenses
- Stock photos or media purchases
- SSL certificates and security services
- Payment processing fees
- Consultation and planning time
Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The updated version will be indicated by an updated date at the top of this page.
Contact Us
If you have questions about this Return Policy or wish to discuss a refund request, please contact us: